Iowa Hospital Association Social Media Conference

After attending a great conference this past week - I felt the need to blog about my top ten takeaways.

1. There's a lot of value in building relationships but keep in mind - it's hard to measure


2. While social media tools may be free - resourcing them is not


3. Public posts on Facebook are now opened to be searched


4. Social Media University Global (SMUG) site - definitely worth checking out


5. Even if you don't get started right away - claim your space before someone else does


6. While it may take some time up front - have your policies in place first


7. Social media is a commitment - not a campaign


8. If you are not ready to get started - you should still be listening


9. It's ok to monitor your comments before publishing, or to not allow commenting right away


10. It all starts with tremendous customer service

~Steph